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Shipping & Returns

Welcome to This is Hollywood

Thanks for visiting our store and giving us the opportunity to show you how easy it is to order from our This is Hollywood . You'll save both time and money shopping with us. In addition you will find a most complete selection of Unique Hollywood Gift Products! Our policies are designed to be simple and fair to the customer; We generally ship within 24 hours (or less) upon receiving orders. Our aim is to get you the product you've ordered quickly and at the lowest price possible.
 

Categories

Like any other store, we are organized into a number of departments. On our Home Page, to the left, you will a wide selection of various categories of products. Click on an area of interest and simply browse through the listings of products available. If you wish to purchase the selection, simply add the quantity you wish to order in the quantity box  and click on the "buy" button. You may return to the Store for another selection or proceed to Checkout and enter your order into our system. For your convenience and efficiency, we accept Visa, MasterCard, and American Express. You are not committed to purchase anything until you complete the checkout procedure.

Shipping

The standard method of shipping to our U.S. customers is UPS Ground. These shipments are delivered Monday through Friday, and usually take 3-6 business days under normal circumstances. Shipping covers the cost of the delivery, the shipping package and labor to get it on its way. Sales tax is charged only for residents of California, everyone else gets a break they won't receive at their local retailer.*Delivery of the Standups (considered oversized) may take up to 12 business days,    within a  day of placing an order.

*Please allow a few extra days for processing of all 'Check' payments. (prior to shipping)*Sorry!!! we can not ship to P.O Boxes or APO/FPO addresses.

Return Policy

We have a 30 day return policy, subject to the following conditions: Sealed merchandise may be returned for an exchange or store credit, and defective product will be replaced with the same product purchased. In order for you to return a merchandise you must send an email to sales@thisishollywood.com. Please write 'RMA request' in the subject email. Please indicate the reason for your request.Upon the receipt of your request a customer service representative will contact you.Once an RMA authorization was issued, shipping instructions will be sent to you. Please be advised that all shipping expenses will be incurred by you.

International Orders

We do not ship outside of the United States, at this time. We may accept some international orders only with wire transfer method of payment or with U.S. dollar money order.

*Our Standups can NOT be shipped outside of the United States
.

As an International customer, you are responsible for paying any duties, customs or tariffs on the products when the product arrives in your country (if applicable).

Availability

We carry a complete inventory of the items we sell. Our Purchasing Dept. works hard to insure that we carry an adequate stock, no matter how great is the demand for the products.
In despite of our efforts, a manufacturer occasionally misjudges the demand for a product and it is simply not available. In such cases, we will advise you of such and will be able to deduct the cost of the unavailable item from your total & send you the rest of the merchandise, if ordered several items.

Credit Cards

Orders must be charged to MasterCard, Visa, American Express, or Discover. We do not charge your credit card until we verify that the merchandise is in stock.  Like any conventional retail establishment, we protect your credit card information and do not give out any customer information to other organizations.

*Our goal is to make your stay - fun, safe, secure, and as   pleasant as possible !!! [we welcome your comments and suggestions]

Fax and Mail Orders If you would like to fax in your order, simply fill out the order form and complete all applicable information, print it and fax it to (213) 747-9245. Be sure to include your telephone, fax and/or e-mail address so we may contact you if there are any problems.

Mailing address

This is Hollywood
Customer Service
940 W. Washington Blvd.
Los Angeles, CA   90015

Telephone Number

(213) 747-9240

 

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